Operations Director

About the role

Following an expansion of our team, we need now to appoint an Operations Director, to oversee strategic planning, financial management, governance, organisational development and office management. This is an excellent opportunity to develop skills and build a profile in a fast-growing charity, with a collaborative ethos and a friendly working environment. The position of Operations Director requires a self-starting, strategic manager with strong project and financial management skills, strategic vision, attention to detail and enthusiasm for the Centre and its work.

The Operations Director will be a member of the senior management team (SMT) and will be responsible for ensuring that its decisions (and those of the Board of Trustees) are implemented through the management and administration of the organisation. There is the opportunity for the role itself to grow and develop alongside the growth and development of the organisation. The position will be based in our central London offices.

Centre for London is a small but dynamic organisation comprising friendly, highly motivated and enthusiastic individuals. Corporate culture is relaxed but professional, and the organisation offers a contributory pension scheme, a generous holiday allowance, and flexible working arrangements.

Key responsibilities

The duties and responsibilities of the Operations Director will include:

Governance and strategy

  • Ensuring effective governance, including through managing Board and Committee meetings, statutory reporting, and the development of corporate policies and procedures as required (including the organisational risk register).
  • Working with the SMT and Trustees to develop, and lead the implementation of, a longterm business plan.
  • Working with the SMT to ensure the Centre’s philosophy, vision and values are consistently reflected across the organisation’s activities.

Financial & HR management

  • Developing the annual budget (currently c. £1 million) for approval by the Trustees.
  • Working with office manager to prepare timely and accurate financial statements and reports for senior management and trustees.
  • Working with the Office Manager to develop and maintain financial accounting systems for cash management, accounts payable, accounts.
  • Ensuring appropriate financial policies, processes and controls are in place, to meet all relevant legislative, regulatory and accounting requirements.
  • Liaising with the Centre’s auditors, and leading preparation for annual audits.
  • Ensuring VAT returns are submitted in a timely and accurate manner (with external accountancy support).
  • Managing the HR function of the organisation, through ensuring contract paperwork, induction and probation procedures, and performance review processes are kept up to date and implemented effectively.
  • Develop proposals for team and individual development activities, including staff away days, staff survey etc.

Operational and programme management

  • Overseeing management of Centre for London office premises.
  • Working with the office manager to manage Centre for London assets, including laptops and other ICT equipment, records
  • Developing an annual organisational plan, and working with SMT and other managers to track implementation, and highlight any issues.
  • Ensuring proper project governance, including oversight of funding agreements and other contractual documents.
  • Working with managers to ensure adequate project budgeting and impact assessment, and other project management processes as appropriate.

Person Specification

Qualification Criteria

  • Qualified to degree level.
  • (Ideally) management or accounting qualification.
  • Right to work in the UK.

Specific Skills and Experience

  • Significant experience of operations management and corporate governance.
  • Financial management experience, preferably at a whole organisation level, with evidence of ability to make strategic financial and business decisions.
  • Thorough practical understanding of management accounting principles and techniques
  • Understanding of principles of charity governance and some familiarity with charity financial management.
  • HR management experience, preferably at a whole organisation level, with evidence of ability to manage teams and their output, and make strategic HR decisions.
  • Leadership experience in a professional context, with evidence of leading and then implementing new ideas and change.
  • Ability to identify where and how to improve and streamline systems and processes.
  • Excellent written and oral communication skills.
  • Excellent numerical skills, comfortable working with management accounts and familiar with standard financial reporting.

Personal Characteristics

  • Commitment to the values and ethos of Centre for London.
  • Excellent team player and team leader.
  • Able to take ownership of tasks with personal drive, and to work with minimal supervision.
  • Able to manage relationships with more senior colleagues and drive through decisions where appropriate.
  • Detail orientated whilst able to maintain a strategic perspective.
  • Flexible, highly organised, proactive and able to multi-task and prioritise to meet deadlines.
  • Helpful, approachable and positive nature and ability to stay calm and diplomatic under pressure.

To Apply

Interested applicants should send a CV and cover letter (one A4 page) demonstrating your fit with this role to [email protected] by 9am on 18 April 2017. Successful applicants will be invited for an interview in late April/early May.

Centre for London is committed to providing equal opportunities to people from all backgrounds and treating all its staff fairly and with respect, regardless of gender, sexual orientation, age, race, ethnicity, religion or disability. We welcome applications from all sections of the community.