The London Recipe: How Systems and Empathy Make the City

This paper highlights the key ingredients in London’s success – systems and empathy.

London is currently one of the most successful, widely admired cities in the world. It is best-known internationally for the Royal Family, the 2012 Olympics, and a property market the rest of the globe wants a piece of. But London’s real competitive advantage is that it flourishes in diversity.

Drawing on focus groups with a range of Londoners, The London Recipe explores how diverse groups of Londoners experience the city, and sets out the ways it could be made to work better for them.

The report highlights that London needs better systems to cope with the higher expectations of a growing population, and needs even greater empathy to keep pace with the city’s expanding diversity.

This publication also comprises responses from experts and policymakers including Tessa Jowell MP (former Minister for London), Richard Blakeway (former Deputy Mayor for Housing), Sir Peter Hall (Professor of Planning, UCL) and Ben Rogers (Director, Centre for London).


This report was generously supported by